Mission
The Better Business Bureau Michigan has a mission that goes beyond just protecting consumers. The organization aims to promote trust in the marketplace. In Michigan, it does so by assisting small businesses in improving their customer service and satisfaction. The organization also helps consumers by educating them about the responsibilities of businesses. In addition, the bureau aims to increase its members’ understanding of the laws and ethical standards.
Today, BBB Michigan’s mission is to serve consumers and businesses in eastern Michigan. The organization has served the region since 1917. In addition to its work in consumer protection, it offers educational programs and presentations through the BBB Educational Foundation. These programs help children learn about the role of the marketplace and are based on objective information. In addition, BBB professionals work with area employers to promote good business practices through training and guidance.
The organization supports more than 300,000 businesses in the region and promotes consumer confidence and a healthy business environment by providing reliable business reports. It also makes the results of its dispute resolution programs openly available. The Better Business Bureau believes that transparency allows consumers to evaluate the quality of a service or product. It also believes in the principle of truth in advertising and promotes the highest ethical standards in the marketplace.
Phil Catlett
Phil Catlett, BBB of Western Michigan’s president/CEO, is retiring from his post after a tenure of more than 10 years. Before joining the BBB, he worked as a radio advertising sales executive, holding a variety of positions, including national sales manager and vice president. Under his leadership, the BBB in Western Michigan was able to become a trusted resource for the community.
In his time as president of the BBB, Catlett managed the organization through a number of challenges, including two office moves and changes in the national organization’s structure. He also spearheaded Diversity, Equity, and Inclusion initiatives and oversaw the organization’s change in employee environment. While he will be missed, the Board of Directors has begun its search for a new leader.
Scams in Better Business Bureau Michigan
The better business bureau Michigan receives calls every week from people who are being targeted by scams. Many of the calls come from scammers posing as Better Business Bureau staff or local law enforcement agencies. The scams are especially common in metro Detroit. The BBB encourages consumers to report any scams they come across by putting them on its BBB Scam Tracker.
One of the top scams reported to the BBB Scam Tracker website is an online purchase scam. It is crucial for consumers to be vigilant and cautious when making online purchases. The BBB also warns consumers against phishing scams, which attempt to trick them into giving out sensitive personal information.
Growth of the BBB serving Western Better Business Bureau Michigan
Phil Catlett has served as the President and CEO of the Better Business Bureau serving western Michigan for the last 10 years. He has a background in radio, having previously held the positions of vice president and national sales manager. His work in the BBB has given him valuable experience in managing organizations and providing consumers with reliable information. Catlett also has an extensive background in diversity, equity, and inclusion. His experience has helped the organization grow.
The BBB is a nonprofit organization that connects consumers with trustworthy businesses. It also gives consumers tools to protect themselves from scams and fraudulent activities. The BBB can help consumers with a free online form and by phone. The BBB Serving Western Michigan and its affiliate organizations have also created a joint Facebook page to educate consumers.
